IT Services & IT Support for Bay Area Businesses:

Frustrated With The Lack Of Responsiveness And Slow Service From Your Current IT Services Company?

Give us a call and discover how great local IT services and computer support can be!

Business Owners, Call Now For Immediate Support: 916-572-9195

Call Us Today At 916-572-9195

6 Reasons to Choose UbiquiTech to Support Your Computer Network

1

You’ll love our response time. We have a live US-based help desk that is available to start working on your issue within 5 minutes of receiving your call. Here’s why we made that a top priority for our company: if your business has an average of 1 support request per week and it takes your technician an average of 4 hours to respond, you will end up wasting 208 hours (or over 5 weeks) just waiting for a response every year. And this doesn’t count the time it takes to resolve the issue.

2

Your problems will be fixed right the first time. We have a knowledgeable and experienced staff that works all problems to their resolution. In the event that a problem resurfaces, we do not charge you for the work required to fix it. If you have ever worked with an IT company that has sent out their technicians to work on the same problem, over and over, you know how frustrating it can be. And any time that your employees cannot work because of problems that reoccur is money wasted.

3

You will only pay for services you need. We understand that all businesses are different. Because of this we work with each of our customers, discussing their specific business needs, to best determine what services make sense for their company, and create a custom package based on those discussions. Most IT companies will only offer 2-3 service bundles to choose from, which means you don’t get all of the services you want, or end up paying for services you won’t use.

4

We speak in a language you will understand. We use normal, everyday language when talking with our clients. We also document all work performed, whether it is billable or not, and include a clear description of this work on all of our customer invoices. Most technicians will use confusing “tech speak” when communicating, and in some cases, will talk down to their customers because they don’t know the technical jargon. And it is common for IT service providers to have vague documentation on their invoices. You should understand clearly what your technician is doing when working on your computers and servers, and there should be no question as to what you are paying for when you review your invoices.

5

We are vendor agnostic. We have relationships with several hardware and software vendors, and will always recommend the best solution for your needs, not what is being pushed by a particular vendor. Most IT companies sell computers and servers based on what they can get the highest margins for or they are bound to a particular hardware vendor. You should be charged a fair price for all hardware and software and given multiple options whenever available.

6

We make absolute certain your backups are working. In addition to 24x7 monitoring of all backup jobs, we also perform routine disaster recovery tests to ensure that the backups that are in place are working properly. Many IT service providers have limited monitoring in place for backup jobs, if they monitor at all. And in many cases, it can be several weeks before they are alerted to a problem with the backup At UbiquiTech we believe that a proper backup solution will protect you from nearly any disaster that can come your way. This includes hardware failures, viruses, malware, ransomware, and even accidental (or intentional) data deletion by your employees. And the backup solution is not complete if it is not monitored and tested on a regular basis.

See what other business owners are saying about us…

I No Longer Have to Wait DAYS for a Response from My IT Guy!

Before switching over to UbiquiTech, when I had computer problems it would take several hours, and sometimes days before my problems were fixed. As someone who works with taxes, most of my work is on a tight deadline, and I cannot wait days for a response.

 

Rochelle M. Enrolled Agent

UbiquiTech Saved Us from Having Cash Flow Problems

Ubiquitech saved us from having a delay in our cash flow by fixing a billing problem that we were unable to resolve with our billing application’s support team. I appreciate the fact that UbiquiTech stepped in to help us with our technical problems, even when the problems we were having were in our billing application and outside of UbiquiTech’s scope of support.

Juanita R. President
Home Healthcare

We are Confident All of Our Computer Issues are Handled Quickly and Efficiently

Since we’ve been using UbiquiTech our employees feel confident in knowing that their IT needs will be satisfied quickly and adequately. They no longer have to wait several hours (sometimes days) to get their problems addressed. And we never have to call in to get the same issue fixed over and over gain.

Jennifer H. Operations Manager
Commodity Import/Export

Not Ready To Call Us Just Yet?

If so, we would at least like to give you a copy of our recently published report, 21 Questions To Ask Before Hiring An IT Team.

Even if you aren’t ready to make a change right now, this book will give you important questions you should ask your current IT person to make sure that their policies, procedures and service standards won’t leave you vulnerable to expensive problems, lost data, viruses, hacker attacks and a host of other problems.

Simply fill out the form here and download your copy today!

  • Download Your
    Free Copy Now

  • This field is for validation purposes and should be left unchanged.